FAQ — Do you offer local pickup?
Yes! Free local pickup is available in Elk City.
You’ll be notified when your order is ready.
FAQ — How fast do you ship?
Orders ship within 1–2 business days (excluding weekends/holidays).
FAQ — Do you gift wrap?
Yes! Gift wrapping is free during holidays and available year-round by request.
FAQ — What’s your return policy?
Items must be returned in original condition (tags attached, odor-free, pet-hair-free).
Returns must be received within 14 days of purchase/delivery.
Returns are issued as digital or physical gift cards.
Shipping fees are nonrefundable.
Final sale items:
- Sale items
- Perfumes/sprays
- Personal care items
- Swimsuits
- Undergarments
- Headbands
- Hair clips/ties
FAQ — Do you exchange items?
We cannot guarantee exchanges because inventory moves fast.
You may return for store credit and repurchase if available.
FAQ — Can you ship Rowe Casa or Just Ingredients?
🚫 No, due to company policy we cannot ship these items.
If purchased for shipping, they will be refunded.
You can still order online and select Local Pickup.
FAQ — What if my item arrives damaged?
Please contact us within 3 days with photos at hello@shoppoppy.net.
FAQ — How do your sizes run?
Varies by item — see product descriptions or message us for help!
FAQ — Where are you located?
107 S Main St
Elk City, OK 73644
