FAQ

FAQ — Do you offer local pickup?

Yes! Free local pickup is available in Elk City.

You’ll be notified when your order is ready.

FAQ — How fast do you ship?

Orders ship within 1–2 business days (excluding weekends/holidays).

FAQ — Do you gift wrap?

Yes! Gift wrapping is free during holidays and available year-round by request.

FAQ — What’s your return policy?

Items must be returned in original condition (tags attached, odor-free, pet-hair-free).

Returns must be received within 14 days of purchase/delivery.

Returns are issued as digital or physical gift cards.

Shipping fees are nonrefundable.

Final sale items:

FAQ — Do you exchange items?

We cannot guarantee exchanges because inventory moves fast.

You may return for store credit and repurchase if available.

FAQ — Can you ship Rowe Casa or Just Ingredients?

🚫 No, due to company policy we cannot ship these items.

If purchased for shipping, they will be refunded.

You can still order online and select Local Pickup.

FAQ — What if my item arrives damaged?

Please contact us within 3 days with photos at hello@shoppoppy.net.

FAQ — How do your sizes run?

Varies by item — see product descriptions or message us for help!

FAQ — Where are you located?

107 S Main St

Elk City, OK 73644

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